Our Trust’s mission is to provide Transformational Education to our learners, and every one of our colleagues contributes to this goal. Our central operations teams, including finance, IT, HR, catering, and estates, all understand their role in supporting education; they provide the systems, environment and logistical support that ensures other colleagues can perform their roles in leading and delivering education to our learners.

How Do We Achieve Excellence in Operations?

Our ATT Exceptional Service Descriptors were developed in collaboration with operations colleagues from across our Trust. They describe how we provide high-quality services to our academies.

Communicate with Clarity and Purpose

We communicate openly, kindly, and professionally with colleagues, leaders, and stakeholders.

  • We share information clearly, in a timely and respectful way.
  • We listen to understand before responding.
  • We adapt our communication to suit different audiences and contexts.
  • We are honest about what can be achieved and manage expectations with care.

Exceptional looks like: communication that builds trust, avoids confusion, and enables confident collaboration.

Customer Focused and Solution Driven

We understand who our customers are – our academies, colleagues, and learners – and design our service to meet their needs.

  • We ask questions to understand needs before acting.
  • We take ownership of issues and follow them through to resolution.
  • We anticipate needs, not just react to requests.
  • We look for solutions that are effective, sustainable, and aligned with educational priorities.

Exceptional looks like: proactive, thoughtful support that allows others to focus on their core purpose – teaching and learning.

Act with Integrity and Accountability

We build trust by being honest, dependable, and responsible for our actions.

  • We follow through on commitments and deliver what we promise.
  • We are transparent about progress and challenges.
  • We acknowledge mistakes, learn from them, and improve.
  • We behave ethically and do the right thing, even when it is difficult.

Exceptional looks like: colleagues who are trusted to deliver because they always act with integrity.

Professional and Approachable

We take pride in how we represent ourselves and the Trust, combining professionalism with warmth and empathy.

  • We treat everyone with courtesy and respect.
  • We remain calm, composed, and solutions-focused under pressure.
  • We make ourselves accessible and responsive.
  • We balance professionalism with a genuine willingness to help.

Exceptional looks like: being known for reliability, kindness, and a sense of calm confidence.

Continuously Improving

We strive to make our systems, processes, and services better every day.

  • We question how things are done and explore better ways of working.
  • We welcome feedback and use it to develop.
  • We share best practice and support innovation.
  • We take ownership of our professional learning.

Exceptional looks like: colleagues who are curious, reflective, and never stop learning.

Data-Informed and Outcome-Focused

We use information and evidence to guide our decisions and measure the impact of our work.

  • We define what data matters and act on what it tells us.
  • We monitor performance and focus our energy where it makes the most difference.
  • We seek insight behind the numbers, not just the numbers themselves.

Exceptional looks like: making informed choices that improve outcomes and increase efficiency.

Collaborative and Supportive

We recognise that our strength lies in working together, sharing knowledge, and supporting each other.

  • We build positive, respectful relationships across teams and academies.
  • We share expertise, ideas, and best practice.
  • We value others’ contributions and celebrate collective success.

Exceptional looks like: teams that work as one, united by shared purpose and mutual respect.

Adaptive, Flexible, and Resilient

We stay calm and constructive in the face of change or challenge.

  • We adapt quickly to new priorities or systems.
  • We respond to problems with creativity and positivity.
  • We remain dependable even when circumstances shift.
  • We embrace change as an opportunity to improve.

Exceptional looks like: being steady, resourceful, and ready for whatever comes next.

Investing in People and Growth

We believe that development – of ourselves and others – strengthens our organisation.

  • We seek out opportunities for professional learning.
  • We encourage and support colleagues to grow in their roles.
  • We share knowledge and skills generously.

Exceptional looks like: a culture where everyone feels supported to grow, contribute, and thrive.

Strive for Excellence and Consistency

We hold ourselves to high standards and take pride in our work.

  • We deliver accurate, timely, and reliable results.
  • We bring energy, care, and attention to every task.
  • We aim to exceed expectations rather than simply meet them.

Exceptional looks like: consistent excellence that earns respect and confidence across the Trust.